Cancellation and Deposit Policy

Cancellation and Deposit Policy

It is the aim of the practice to provide high quality dental and oral hygiene care to our patients and to use or clinal time effectively.

We invest in the latest technology, including a modern telephone equipment and our website where you can contact us directly to make scheduling appointments easily. Our appointment system supports timely access to care and treatment, which allows patients to access our service at a time that best suites you and minimises the length of time patients have to wait for treatment to take place. Appointments can be made using the dedicated appointments line

On 020 8987 9977 or by accessing our online contact form at the bottom of this page.

When we book an appointment for you, we commit that time and our resources to your treatment. This means that, if anyone else wants to come at the same time, we will be unable to see them and will have to offer them an alternative time. At busy times, this can mean waiting over one week for the next available appointment (longer for Saturday appointments). If you do not then attend that appointment and either do not tell us in advance or give the required 48hrs notice (excluding weekends), we are unable to allocate the time to someone else.

For this reason, it is our policy to request deposits and make a charge if insufficient notice of cancellation or amendment is given.


We make appointments with the expectation that you will attend at the agreed date & time to undergo your treatment; if you change your mind or work/other commitments prevent you from attending, we ask you to give as much notice as possible so that we can reallocate your appointment slot to another patient who may be waiting for treatment.

When booking your appointment, we will normally seek a deposit from you, payment of which is your confirmation of your commitment to attend your appointment. Our deposits are normally fully refundable providing sufficient notice of cancellation is given (see below) and will be set at the following levels:

  • New Patients & Hygienist fee:                                               Full Fee in advance
  • Appointments of more than one hour:                              £150.00
  • Appointments of 30mins plus:                                             £50.00 – £100.00
  • Crown preparations and Laboratory related work:     50% of overall fee

In certain cases, we may request a higher deposit (for example if an external practitioner is being brought in specially to treat you, if you have had lab work bespoke for you or if a very long appointment is being reserved for you). You will be advised at the time of booking if this applies to you.

We may, at our discretion, accept a booking on a provisional basis without payment of a deposit. In such situations, we will normally agree alternative arrangements for payment of the deposit with you. If you do not pay the deposit within the timescale you have agreed, we reserve the right to cancel your appointment and reallocate the time to another patient.

If you have any concerns regarding our Policy, in the first instance speak to the front of house team and they will advise the Owner /Practice Manager to discuss this with you in person.