Cancellation and Deposit Policy
The practice aims to provide high-quality dental and oral hygiene care to our patients and to use our clinal time effectively.
We invest in the latest technology, including modern telephone equipment and our website, where you can contact us directly to make scheduling appointments easily. Our appointment system supports timely access to care and treatment, allowing patients to access our service at a time that best suits them and minimising the length of time patients wait for treatment to occur. Appointments can be made using the dedicated appointments line.
When we book an appointment for you, we commit that time and resources to your treatment. This means that if anyone else wants to come at the same time, we will be unable to see them and have to offer them an alternative time. At busy times, this can mean waiting over one week for the next available appointment (longer for Saturday appointments). If you do not then attend that appointment and either does not tell us in advance or give the required 48hrs notice (excluding weekends), we are unable to allocate the time to someone else.
For this reason, our policy is to request deposits and make a charge if insufficient notice of cancellation or amendment is given.
We make appointments with the expectation that you will attend at the agreed date & time to undergo your treatment; if you change your mind or work/other commitments prevent you from attending, we ask you to give as much notice as possible so that we can reallocate your appointment slot to another patient who may be waiting for treatment.
When booking your appointment, we will normally seek a deposit from you, the payment of which is your confirmation of your commitment to attend your appointment. Our deposits are normally fully refundable, providing sufficient notice of cancellation is given (see below) and will be set at the following levels:
In certain cases, we may request a higher deposit (for example, if an external practitioner is being brought in specially to treat you if you have had lab work bespoke for you or if a very long appointment is being reserved for you). You will be advised when booking if this applies to you.
We may, at our discretion, accept a booking on a provisional basis without payment of a deposit. In such situations, we will generally agree to alternative arrangements to pay the deposit with you. If you do not pay the deposit within the timescale you have agreed, we reserve the right to cancel your appointment and reallocate the time to another patient.
If you have any concerns regarding our Policy, in the first instance, speak to the front-of-house team, and they will advise the Owner /Practice Manager to discuss this with you in person.